Support
Need help with a color analysis, Color Pass purchase, or saved result? Contact us and include your iPhone model, iOS version, and a short description of what happened.
We usually reply within 1–2 business days.
Frequently Asked Questions
What makes a good analysis photo?
Use a clear, unfiltered portrait in even natural light. Face the camera directly, keep your full face visible, and avoid strong colored lighting or deep shadows.
Why can results vary?
Lighting, camera processing, makeup, filters, and surrounding colors can change how skin, hair, and eyes appear. Try another well-lit photo if a result feels inaccurate.
How do Color Passes work?
Color Passes are consumable one-time purchases. One Pass is used after one analysis completes successfully. Your current balance appears in Settings and on the purchase screen.
My balance looks outdated. What should I do?
Open Settings while connected to the internet. Chromiva refreshes the current RevenueCat balance when Settings or the purchase screen opens. You can also use Restore Purchases for purchase-recovery troubleshooting.
Where are my results saved?
Your History and photo thumbnails are stored locally on your device. When iCloud is available for Chromiva, existing and future History items are also synchronized to your private CloudKit database so they can be restored on devices using the same Apple Account. Deleting a History item also synchronizes that deletion when CloudKit is available. Uninstalling the App removes its local copy but does not by itself delete a previously synchronized iCloud copy.
Can Chromiva diagnose skin or health conditions?
No. Chromiva provides creative styling guidance only and does not provide medical or dermatological assessments.
A purchase failed or I need a refund.
Purchases and refunds are handled by Apple. Check your App Store purchase history or use Apple’s official refund request process. Include any Apple transaction details when contacting support, but never send payment card information.
Still need help?
Email appsweatmobile@gmail.com with the issue and any exact error message shown in the App.